Privacy Policy

Privacy Policy

Last updated: 13th February 2026

Welcome to The Exam Shelf (www.theexamshelf.com).
We are committed to protecting your privacy and handling your personal data responsibly and in accordance with UK data protection laws, including the UK GDPR and Data Protection Act 2018.

1. Who We Are

The Exam Shelf provides educational resources, digital downloads, printed materials, and private tuition services.

If you have any questions about this policy or your personal data, please contact:

Email: support@theeexamshelf.com

Website: www.theexamshelf.com

2. What Information We Collect

We may collect the following personal information:

• Name
• Email      address
• Billing      and delivery address
• Payment      information (processed securely via third-party payment providers)
• Booking      details for tuition sessions
• Order      history
• Website      usage data (via cookies)

We do not collect sensitive personal data unless voluntarily provided (for example, information about a student’s educational needs for tutoring purposes).

3. How We Use Your Information

We use your information to:

• Process      orders and deliver digital downloads
• Fulfil      printed resource orders
• Manage      tuition bookings
• Respond      to enquiries
• Send      order confirmations and service-related emails
• Improve      our website and services
• Send      marketing emails (only if you opt in)

We will never sell your personal data.

4. Payments

All payments are processed securely via trusted third-party payment providers (such as Stripe or PayPal). We do not store your full payment details on our servers.

5. Digital Downloads

When you purchase digital resources, we collect your email address to provide download access and order confirmation.

6. Tuition Bookings

When booking tuition, we collect necessary contact details to:

• Confirm      appointments
• Communicate      about sessions
• Provide      educational services

We may retain basic records for safeguarding and business record-keeping purposes.

7. Legal Basis for Processing

We process your data under the following lawful bases:

• Contract:      to fulfil orders and bookings
• Legal      obligation: for tax and accounting purposes
• Legitimate      interest: to improve our services
• Consent:      for marketing communications (where applicable)

8. How Long We Keep Your Data

We retain personal data only as long as necessary:

• Order      records: typically 6 years (for tax compliance)
• Booking      records: as required for safeguarding and business records
• Marketing      data: until you unsubscribe

9. Your Rights

Under UK data protection law, you have the right to:

• Access      your personal data
• Request      correction of inaccurate data
• Request      deletion of your data
• Restrict      processing
• Object      to processing
• Withdraw      consent (where applicable)

To exercise any of these rights, please contact us at the email above.

10. Cookies

Our website may use cookies to:

• Improve      website functionality
• Analyse      visitor behaviour
• Enable      ecommerce features

You can control cookie settings through your browser.

11. Third-Party Services

We may use trusted third-party services including:

• Website      hosting provider (GoDaddy)
• Payment      processors
• Email      marketing services

These providers process data securely and in accordance with data protection laws.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.